At Rashna Digital Solutions, we are committed to providing high-quality digital services and ensuring client satisfaction. Please read our Refund and Cancellation Policy carefully before making any purchases or engaging our services.
- Service Cancellation Policy
- Clients may cancel services at any time by providing written notice via email to support@rashnadigitalsolutions.com.
- For monthly or subscription-based services, cancellation requests must be made at least 7 days before the next billing cycle to avoid being charged for the following month.
- For project-based work, cancellations made after work has commenced may be subject to partial billing for hours or resources already invested.
- Refund Policy
Because our services are custom and digital in nature, we generally do not offer full refunds once work has started. Approved refunds will be processed and credited with in 5-7working days, However, we strive to be fair and transparent:
- Eligibility for Refunds
- Before project initiation: A full refund may be issued if cancellation is requested before any work has commenced.
- After project initiation: A partial refund may be granted based on the amount of work completed, less administrative or resource costs.
- No refund will be issued for:
- Services that have been fully delivered.
- Delays caused by the client (e.g., lack of communication, missing content).
- Customized or third-party tool subscriptions purchased on your behalf.
- Subscription Services
- No refunds are issued for the current billing period.
- You may cancel your subscription at any time to prevent future charges.
- How to Request a Refund or Cancellation
To request a cancellation or refund, please contact us at support@rashnadigitalsolutions.com with the following:
- Your full name and contact details.
- Service or project details.
- Reason for cancellation or refund request.
Our team will respond within 3–5 business days.
- Disputes and Chargebacks
We encourage you to reach out to us with any concerns before initiating a chargeback. Unwarranted chargebacks may result in termination of ongoing services and denial of future projects.
- Policy Updates
Rashna Digital Solutions reserves the right to update this Refund and Cancellation Policy at any time. Clients will be notified of significant changes via email or on our website.
